All orders placed on us.puma.com that ship within the 48 Contiguous U.S. states are eligible for free economy shipping when you spend $75 or more (pre-tax). Orders shipping to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, and other overseas U.S. Territories are subject to a $15.00 standard shipping fee.
Want more information on expedited shipping and qualifications for FREE ground shipping? Check out our Shipping and Delivery page HERE.
We are happy to offer FREE online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund.
To initiate your FREE return please click MY ACCOUNT for registered users, otherwise click HERE (You’ll just need your Order Number, which you’ll find on your order & shipping confirmation emails from our customer service team.) From there, you’ll be able to print a pre-paid shipping label or use the included QR code to drop off at one of the 3 FedEx drop off locations near you included in the email. Please be sure to note the return tracking number.
Click HERE for more information on our return policy.
Quicklinks
Quicklinks
Submit your query using any of the methods below.
Email: customerservice.us@puma.com
Toll-free number: 1-888-565-PUMA (7862), 7AM – MIDNIGHT EST, 7 days a week
Live Chat Hours: 7AM – MIDNIGHT EST, 7 days a week
